Your Data, Our Commitment
Privacy Policy
We take your privacy seriously. This policy explains how we collect, use and protect your personal information when you use our cleaning services.
Last updated: 15 August 2026
This policy is reviewed regularly to ensure ongoing compliance with UK GDPR and the Data Protection Act 2018.
Introduction
This Privacy Policy describes how House Cleaning Services Manchester ('we', 'our', or 'us') collects, uses and protects your personal information when you use our cleaning services or visit our website.
Information We Collect
We may collect personal information including your name, address, phone number, email address, payment information, property details, access arrangements, cleaning preferences, special instructions and information about your interactions with our website and services. We also collect information about your cleaning schedule, service history and feedback.
How We Use Your Information
We use your information to provide cleaning services, process payments, communicate with you about bookings, send service reminders, improve our services, comply with legal obligations and ensure the security of your property. We may also send you promotional material about our services, but only with your consent.
Data Security Measures
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. This includes secure data storage, encrypted communications, regular security assessments, staff training on data protection, and secure disposal of personal information when it is no longer needed.
Sharing of Information
We do not sell, trade or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as payment processors and our customer relationship management platform), with law enforcement if required by law, or with your explicit consent. All third parties are bound by strict confidentiality agreements.
Your Rights and Choices
Under UK data protection law you have the right to access your personal information, correct inaccurate data, request deletion of your data, object to processing, request data portability and withdraw consent at any time. You can also opt out of marketing communications. To exercise these rights, please contact us using the details below.
Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience, remember your preferences and analyse website traffic. We use both essential cookies (necessary for website functionality) and optional cookies (for analytics and marketing, including Google Tag Manager and our CRM's tracking script). You can control cookie settings through your browser preferences and opt out of non-essential cookies.
Data Retention Policy
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements. Customer records are typically retained for seven years after the last service for tax and legal compliance purposes, after which they are securely deleted.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. The date of the last update is clearly indicated at the top of this policy.
Contact Information and Complaints
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us at info@housecleaningservicesmanchester.co.uk or call 07440 523682. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.
Security
Your Privacy is Our Priority
We implement robust security measures to protect your personal information.
Data Encryption
Personal data is encrypted in transit and at rest using industry-standard encryption protocols.
Secure Access
Access controls ensure only authorised personnel can view your data.
Regular Audits
We conduct regular security reviews and compliance checks to maintain high standards of data protection.
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