Service Agreement
Terms and Conditions
The terms that apply when you book cleaning services with House Cleaning Services Manchester.
Last updated: 15 August 2026
1. Acceptance of Terms
By using our services you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.
2. Services Offered
We offer a range of cleaning services including, but not limited to, deep cleaning, move-in/move-out cleaning, end of tenancy cleaning, after builders cleaning, carpet and upholstery cleaning, oven cleaning, window cleaning and commercial office cleaning. Specific services and their details are outlined on our services page.
3. Booking and Scheduling
Bookings are made through our website, our online booking calendar, or by contacting us directly. Confirmation of the booking, including date, time and service details, will be provided in writing. No deposit is required to secure a booking.
4. Quotations and Payment Terms
Quotes are provided free of charge and without obligation, based on the property details you supply. Where the property differs materially from the details given, we will discuss any adjustment with you before proceeding. Payment is due upon completion of the cleaning service. We accept cash, card and bank transfer.
5. Cancellation and Rescheduling
Cancellations and changes should be made in writing or by telephone. We ask for at least 48 hours' notice before your scheduled appointment so that we can reallocate the slot. Cancellations made with less notice may incur a charge to cover committed staff time.
6. Access to the Property
You are responsible for providing access to the property at the agreed time, whether in person, by key collection, or via a key safe or concierge. If our cleaners cannot gain access, a charge may apply for the wasted visit. Please also ensure utilities such as running water and electricity are available.
7. Satisfaction Guarantee
We operate a 100% satisfaction guarantee. If you are not completely happy with any aspect of the clean, notify us within 24 hours (or within 72 hours for end of tenancy cleaning) and we will return to re-clean the affected areas free of charge.
8. Liability
We strive to provide high-quality cleaning services and carry comprehensive public liability insurance. However, we are not liable for damage to property that is not directly caused by our cleaning procedures, including pre-existing damage, wear and tear, or damage arising from defective fixtures and fittings. We are not responsible for loss of or damage to valuables and personal belongings left unattended during the cleaning process; please secure valuables before our visit. Any claim must be reported to us within 24 hours of the service.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms
We may update these terms and conditions from time to time. The updated terms will be posted on this page with a revised date.
11. Contact Us
For any questions or concerns, please email info@housecleaningservicesmanchester.co.uk or call 07440 523682.
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